MISRA, Varun. Explainable Generative AI for Enterprise CRM Analytics: Interpretable Machine Learning Models for Customer Trust, Compliance, and Ethical AI Governance. International Journal of Technology, Management and Humanities, [S. l.], v. 11, n. 04, p. 101–114, 2025. DOI: 10.21590/ijtmh.11.04.12. Disponível em: https://ijtmh.com/index.php/ijtmh/article/view/290. Acesso em: 12 apr. 2026.