Leonardo Inghilleri, Micah Solomon. Exceptional Service Exceptional Profit The Secrets of Building a Five-Star Customer Service Organization (Published By : AMACOM/American Management Association) (ISBN 13:9780814415382, Pages – 192). IJTMH [Internet]. 2016 Jun. 4 [cited 2026 Apr. 29];2(02). Available from: https://ijtmh.com/index.php/ijtmh/article/view/20