Risk Assessment & Mitigation for Interactive Voice Response System

Abstract

In the present era of information technology, information nowadays is just a telephone call away. However, applications such as telephone banking etc. need extra security for making it a reliable service for the people. In this paper we have identified vulnerabilities and risks related to IVR (Interactive Voice Response) their likelihood and impact on the given organization. We also tried to suggest few control methods in order to reduce vulnerabilities and risks.